If Media logging is not enabled, there will be a limited number of logs available. If Media logging is enabled, there will be additional files included in the Meeting folder which are necessary for investigating audio and video issues. This URL can be captured by hovering over the join URL and choosing Copy Hyperlink.

This information can be collected from any participant for a meeting or from presenter or producer for a live event. The URL provides additional information to help pinpoint the exact meeting or live event in the logs. If a problem occurs with a specific meeting or live event, it's helpful to have the URL associated with the meeting. You can collect the files using the following keyboard shortcuts: The folder will contain folders for Desktop, Meeting (Media), and Debug (web). This folder can be compressed and shared when you open a support request with Microsoft Support. Media or Desktop logs are only required if requested by Microsoft.ĭebug, Desktop, and Media logs will be collected in one folder with the name MSTeams Diagnostics Log. Having the debug logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. When creating a support request with Microsoft Support, the support engineer will require the debug logs. It’s important to collect logs as soon as an issue occurs. However, the files that are generated for these logs will contain the term diagnostic logs in their names. In this article, the term Debug logs refers to the logs that are used for troubleshooting.

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